Customer Service Policy

At Amoge, we are committed to providing professional, clear and helpful customer service for every customer. As a wholesale-focused hat and fashion headwear brand, we understand that retailers, boutiques, gift shops and online sellers need reliable support before and after placing an order.

This Customer Service Policy explains how we assist customers with orders, products, shipping, returns, refunds and wholesale inquiries.

Our Service Commitment

Amoge aims to provide a smooth and dependable shopping experience for both retail and wholesale customers. We work to respond to customer questions clearly, handle order issues responsibly and provide practical support throughout the purchasing process.

Our customer service focuses on:

Clear product and order communication
Support for wholesale and bulk order inquiries
Assistance with shipping and tracking
Help with returns, refunds and exchanges
Friendly and professional customer communication
Practical solutions for order-related issues

Customer Support

If you have questions about products, orders, shipping, returns, refunds or wholesale cooperation, you can contact our support team by email.

Customer support email:

support@sumhat.com

When contacting us, please include your order number, email address used for the order and a clear description of your question or issue. This helps us review your request more efficiently.

Product Support

Amoge offers wholesale hats and fashion headwear suitable for boutiques, retailers, gift shops, online stores and business buyers.

If you have questions about product style, material, size, color, quantity or wholesale suitability, our support team can provide available product information to help you make a better purchase decision.

Please note that slight differences may occur due to photography, screen display settings, product batches or manual measurements.

Order Support

After placing an order, customers are responsible for ensuring that product selections, quantities, contact details and shipping addresses are correct.

If you notice an order mistake, please contact us as soon as possible. We will do our best to assist before the order is shipped.

Once an order has been shipped, some changes may no longer be possible.

Shipping Support

Orders are usually processed within 1–3 business days after payment is completed.

Estimated delivery time is generally 6–12 business days after shipment. Expedited shipping options may be available for customers who need faster delivery.

Amoge offers free shipping on all products. All prices and orders are processed in USD.

If you need help with shipping status, tracking information or delivery concerns, please contact our support team.

Tracking Assistance

Once your order has shipped, tracking information may be provided when available. Tracking updates may take some time to appear after the carrier receives the package.

If your tracking information has not updated for a while or your package appears delayed, please contact us. We will help review the shipment status and provide support where possible.

Returns & Refunds Support

Amoge supports 60-day returns and free returns for eligible orders.

If you would like to request a return, please contact us before sending the item back. Our support team will provide return instructions and review whether the order qualifies for return.

Once the returned item is received and reviewed, refunds are usually processed within 5–10 business days. Refunds are normally issued to the original payment method.

Damaged, Incorrect or Defective Items

If you receive a damaged, incorrect or defective item, please contact us as soon as possible.

To help us review the issue, please provide:

Your order number
A clear description of the issue
Photos of the product and packaging when applicable
Your preferred solution if you have one

After reviewing the information, our support team may offer a replacement, return, refund or other suitable solution depending on the situation.

Wholesale Customer Support

Amoge is designed with wholesale customers in mind. We support retailers, boutiques, gift shops and online sellers who need stylish, practical and retail-ready hats and headwear.

For wholesale questions, bulk order support, product availability or cooperation inquiries, please contact us by email. Our team will review your request and provide suitable assistance based on your needs.

Response Time

We aim to respond to customer inquiries as quickly as possible. Response time may vary depending on inquiry volume, order complexity or the type of request.

To help us serve you faster, please provide complete and accurate information in your first message.

Customer Responsibility

Customers are responsible for providing correct order details, contact information and shipping addresses.

Amoge is not responsible for delays or delivery issues caused by incorrect addresses, incomplete information, missed delivery attempts or failure to respond to carrier or customer service communication.

Service Limitations

We will always do our best to assist customers in a fair and professional way. However, some requests may not be possible after an order has shipped, after a product has been used, or when the issue is caused by incorrect customer information or misuse of the product.

All support decisions are based on order details, product condition, return eligibility and the specific situation.