Refund Policy

Thank you for shopping with Amoge. We want every customer to feel confident when ordering from our website. As a wholesale-focused hat and fashion headwear brand, we understand that retailers, boutiques, gift shops and online sellers need clear, reliable and flexible return support.

This Refund Policy explains how returns, refunds and order issues are handled.

Return Window

Amoge offers a 60-day return policy.

Customers may request a return within 60 days after receiving the order. To be eligible for a return, the item should be unused, clean, undamaged and in its original condition whenever possible.

Free Returns

Amoge offers free returns for eligible orders.

If your return request is approved, our support team will provide return instructions and help guide you through the return process.

Eligible Return Items

Items may be eligible for return if they meet the following conditions:

The item is unused and in good condition
The item is not damaged by the customer
The item includes original packaging when possible
The return request is submitted within 60 days
The product is returned according to our return instructions

Non-Returnable Items

Some items may not qualify for return, including:

Items that have been used, worn or washed
Items damaged by the customer
Items returned without approval or proper return instructions
Items with missing parts, labels or packaging that affect resale condition
Customized or special-order items, unless there is a product quality issue

Refund Processing Time

Once we receive and review the returned item, refunds are usually processed within 5–10 business days.

Refunds will normally be issued to the original payment method. The time it takes for the refund to appear in your account may depend on your payment provider or bank.

Order Issues

If you receive an incorrect, damaged or defective item, please contact us as soon as possible with your order information and clear photos of the issue.

Our support team will review the situation and provide a suitable solution, which may include a replacement, return or refund depending on the order condition.

Wholesale Orders

Amoge supports wholesale buyers and retail businesses. For bulk orders or larger quantity purchases, we recommend checking product details, quantities and order information carefully before completing payment.

If you have concerns about a wholesale order, please contact us. We will review the issue carefully and provide support based on the order situation.

Exchanges

If you need to exchange an item, please contact our support team first.

Exchange availability may depend on product stock, item condition and order details. If an exchange is not available, we may assist with a return and refund instead.

Return Instructions

To request a return, please contact us with your order number, email address and reason for return.

Please do not send items back without contacting us first. Returns sent without approval or return instructions may not be accepted or may cause delays in refund processing.

Currency

All orders and refunds are processed in USD.

If your payment method uses another currency, the final refund amount shown in your account may vary slightly due to exchange rates or payment provider policies.