Privacy Policy

Amoge respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, place an order, contact our support team or use our services.

Amoge is a wholesale-focused hat and fashion headwear brand serving boutiques, retailers, gift shops, online stores and business buyers. We only collect information that is necessary to provide products, process orders, improve service and support customer communication.

Information We Collect

When you use our website or place an order, we may collect certain information from you, including:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation information
Business or wholesale inquiry details
Messages or requests sent to our support team

We may also collect basic website usage information, such as pages visited, browser type, device information and general interaction data. This helps us understand how customers use our website and improve the shopping experience.

How We Use Your Information

Amoge uses customer information for normal business and service purposes, including:

Processing and fulfilling orders
Arranging shipping and delivery
Providing order updates and tracking support
Handling returns, refunds and exchanges
Responding to customer service requests
Supporting wholesale inquiries and business communication
Improving our website, products and customer experience
Preventing fraud, misuse or unauthorized activity
Managing payment, checkout and account-related services

We do not sell customer personal information. Your information is used to support your order, improve our service and maintain a safe shopping experience.

Order & Payment Information

When you place an order, payment details are handled through secure payment service providers. Amoge does not directly store full payment card information.

We may receive payment status, transaction confirmation and basic order-related payment information to complete your purchase, process refunds and provide customer support.

All prices and refunds on our website are processed in USD.

Shipping Information

To deliver your order, we may share necessary shipping details with logistics providers, carriers or fulfillment partners. This may include your name, shipping address, phone number and order-related delivery information.

This information is used only for order shipment, delivery updates, tracking and delivery support.

Orders are usually processed within 1–3 days, and estimated delivery time is generally 6–12 days after shipment. Expedited shipping options may be available when needed.

Returns & Refunds

If you request a return or refund, we may use your order information, contact details, return reason and related communication to review and process your request.

Amoge supports 60-day returns and free returns for eligible orders. Once a return is received and reviewed, refunds are usually processed within 5–10 days.

Wholesale Customer Information

As a wholesale-focused brand, Amoge may collect business-related information from retailers, boutiques, gift shops and online sellers who contact us for cooperation, bulk orders or product inquiries.

This information may include business name, contact person, email address, order needs, product interests and communication history. We use this information to provide better wholesale support and customer service.

Website Cookies

Our website may use cookies or similar technologies to improve browsing, remember preferences, analyze website performance and support checkout functions.

Cookies help us understand how visitors use our website and allow us to provide a smoother shopping experience. You may adjust cookie settings through your browser, but some website functions may not work properly if cookies are disabled.

Email Communication

We may use your email address to send order confirmations, shipping updates, return instructions, customer service replies and important account or order-related messages.

If you subscribe to marketing emails, we may also send product updates, promotions or wholesale information. You may unsubscribe from marketing emails at any time.

We will still send necessary service-related emails, such as order confirmations, shipping notices and refund updates.

Information Sharing

Amoge only shares customer information when necessary to operate our website and provide services.

We may share limited information with:

Payment service providers
Shipping carriers and logistics partners
Website hosting and technical service providers
Customer support and order management tools
Fraud prevention or security service providers

These service providers only receive the information needed to perform their services and are expected to protect customer information properly.

Information Protection

We take reasonable steps to protect customer information from unauthorized access, misuse, loss or disclosure.

Our website uses secure checkout tools and trusted service providers to help protect order and payment-related information. However, no online system can be guaranteed to be completely risk-free, so customers should also protect their account details and use safe browsing practices.

Customer Rights & Choices

Customers may contact us to request support regarding their personal information, including:

Checking order-related information
Correcting inaccurate contact details
Updating shipping or account information
Requesting removal of certain information where possible
Asking questions about how information is used

Some information may need to be kept for order records, payment records, fraud prevention, customer service or normal business operations.

Third-Party Links

Our website may contain links to third-party services, payment pages, carrier tracking pages or external tools. These third-party websites may have their own privacy practices.

Amoge is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy information before using those services.

Children’s Privacy

Amoge products and services are intended for general retail and wholesale customers. Our website is not designed for children, and we do not knowingly collect personal information from children.

Policy Updates

Amoge may update this Privacy Policy from time to time to reflect changes in our website, services or business operations. Updated content will be posted on this page.

Customers are encouraged to review this page periodically to understand how their information is protected.